Refund Policy

Last updated: October 26, 2026

We want you to love your Blake North cutting boards. If you are not completely satisfied, you can request a return within 30 days of delivery.

1. Return Eligibility

To be eligible for a return:

  • Your request must be made within 30 days of the delivery date.
  • Items must be unused, in their original condition and original packaging.
  • You must include your order number or proof of purchase.

For hygiene reasons, cutting boards that show signs of use, such as knife marks, food residue or oiling, cannot be returned unless they are defective.

2. How to Start a Return

  1. Email info@blakenorth.store with your order number and the reason for your return.
  2. We will reply within 1 to 2 business days with return instructions and the return address.
  3. Ship the item back using a trackable shipping method.

Items sent back without first contacting us will not be accepted. Please do not send returns to the manufacturer.

3. Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for return shipping costs. If your item arrived damaged, defective or incorrect, we cover the full cost of the replacement or refund.

4. Damaged, Defective or Wrong Items

Please inspect your order upon delivery. If your item arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a free replacement or issue a full refund, and in most cases you will not need to return the item.

5. Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 7 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Original shipping charges, if any, are non-refundable.

6. Exchanges

The fastest way to get a different item is to return the original item and place a new order. If you need a replacement for a damaged or defective item, contact us and we will arrange it.

7. Order Cancellations

Orders can be cancelled free of charge before they ship. Email info@blakenorth.store as soon as possible. Once an order has shipped, it can no longer be cancelled and must be returned under this policy.

8. Non-Returnable Items

  • Items that have been used, washed, oiled or show knife marks (unless defective).
  • Items damaged through misuse, dishwasher cleaning or improper care.
  • Gift cards.
  • Items purchased on final sale.

9. Contact

Questions about returns or refunds? Email info@blakenorth.store and our team will be happy to help.